KUBRA, a provider of customer experience management solutions, is providing JEA, a community-owned electric, water, and sewer utility in Jacksonville, Florida, with technology solutions meant to improve efficiency and the customer experience.
New initiatives from KUBRA include launching a customer-centric mobile app, KUBRA iMobile, upgrading to Storm Center 5, expanding capabilities in Notifi 4, and a bill redesign.
JEA’s new KUBRA iMobile app, My JEA, integrates billing, payments, alerts, and outage reporting into a single platform. The app is designed for residential and commercial customers, and customers can view, manage, and pay their bills from the app. Real-time updates inform customers about account changes and service disruptions.
JEA has also upgraded to the Storm Center 5 platform, a multi-tenant SaaS solution on the AWS Cloud. KUBRA claims this upgrade brings automatic upgrades and enhancements, improved scalability and disaster recovery, enhanced security, and reduced operating costs. A new Spanish-language map also helps support the needs of JEA’s diverse customer base.
JEA’s transition to Notifi 4 introduces new features, including two-way SMS conversations through natural language processing. The upgrade also enables single sign-on (SSO) and Spanish language support.
KUBRA’s modernization of JEA’s bill design is intended to support JEA’s goals of more streamlined processes, reduced costs, and boosted productivity. The new bill design is meant to provide quicker implementation and turnaround and increased visibility into pulling reports and other self-serve tools for report tracking and creation.
Last year, the Public Service Company of New Mexico (PNM) said it launched a new and improved outage map using version 5 of the KUBRA Storm Center system. The redesigned map provides customers with real-time, detailed outage information. PNM updated the map to make it easier for customers and the media to get more detailed information about power outages when they occur. The map has a new mobile-friendly design since most customers use their mobile devices to access the map during a power outage. The utility also added a Spanish version of the map.
