XM Oxygen SaaS eCommerce Solution Chosen to Streamline Web Store Operations for Free Hot Water
August 17, 2010
Vancouver, Canada XM Developments implements its XM Oxygen, a software-as-a-service (SaaS) eCommerce solution, for manufacturer and distributor of solar thermal systems, Free Hot Water, to meet its growing demand from solar thermal distributors and installer partners
The XM Oxygen eCommerce solution has greatly helped our installer partners order exactly what they need, when they need it, while at the same time writing those orders into our accounting software real-time so we can fill them more quickly than ever before.
XM Developments – North America has just completed an implementation of its eCommerce solution, XM Oxygen, for national solar thermal manufacturer and distributor, Free Hot Water, which is based in San Jose, California. According Paul Burrowes, co-founder and Chief Operating Officer of Free Hot Water, the company’s prior website did not integrate to its Sage Accpac ERP accounting software. “Free Hot Water has increased solar distributors and installer partners to a point where order processing needs to be managed more efficiently and effectively,” says Burrowes. “The XM Oxygen eCommerce solution has greatly helped our installer partners order exactly what they need, when they need it, while at the same time writing those orders into our accounting software real-time so we can fill them more quickly than ever before.” The increasing amount of B2B sales transactions conducted over the Internet has accelerated the need for eCommerce solutions like XM Oxygen. “What Free Hot Water was seeking was a web store solution that had a far deeper level of back office integration than traditional mid-market eCommerce offerings,” notes Jim McLean, President of XM Developments – North America. “They recognized the value in offering their customers the ability to transact with them in real-time, over the Internet, at any time of the day or night to place orders, track order/shipment status, and to view detailed account transaction information. What’s more, because XM Oxygen is a SaaS solution, we ensured Free Hot Water avoided a costly, time-consuming deployment," McLean adds. E2E Management, the business software firm which consulted with Free Hot Water on the selection and installation of XM Oxygen, knew that deployment speed and depth of integration were critical issues for Free Hot Water. Rick Chase, President of E2E Management, says: “Our only focus is to help clients obtain applications that best adapt to their business process needs, not the other way around. With many eCommerce applications taking weeks, if not months, to implement, we recommended XM Oxygen because it’s the only eCommerce solution that can be set up in a day, yet still provide automated and seamless integration to Sage Accpac.” Before the implementation of XM Oxygen, Free Hot Water had to carefully coordinate changes to online inventory and pricing in the Accpac accounting software and web store. “Free Hot Water is now able to manage its inventory and pricing in one place, eliminating the need for duplicate data entry and chance of disconnected data between systems,” says McLean. “The real-time, bi-directional updating of information between XM Oxygen and Accpac means Free Hot Water will be able to lower its staffing costs while ensuring even greater order accuracy.” “We believe XM Oxygen will enable Free Hot Water to continue to grow its online business well into the future,” Burrowes says. About XM Developments International With such marquee customers as Coca-Cola Co. (NYSE: KO), NEC (OTC: NIPNF) and Pfizer (NYSE: PFE) XM Development’s Founders Blair Watkins and Brooke Anderson bring their critically acclaimed eCommerce tool XM Oxygen, a culmination of five years development to the North American Sage business partner channel. XM Oxygen is a SaaS eCommerce solution providing seamless integration between the Internet and Sage Accpac. XM Oxygen’s one-day set up and low up-front costs make it an eCommerce solution of choice for Sage business partners and their customers. For more information or to request a demo, please visit: http://www.xmdevelopments.com/.
Contact XM Developments – North America Jim McLean XM Developments – North America 1080 Mainland Street, Suite 206 Vancouver, British Columbia Canada V6B-2T4
About Free Hot Water Free Hot Water, based in San Jose, California, offers affordable, high quality hot water systems for commercial and residential applications. Our products and systems are clearly distinguished by their integrated design, quality, affordability, and ease of installation. We feature our own SRCC 0G-100 certified collectors and exclusive mounting and racking systems, providing high quality, reasonably priced, solar thermal solutions for your business or home. We’re also a distributor of a wide selection of superior quality SRCC OG-300 systems. Our in-house engineering department specializes in designing solar thermal systems for a variety of large scale commercial applications. We evaluate each project, and design custom systems that are optimized for the unique needs of your business. Free Hot Water’s extra-mile customer service also includes submitting all documents necessary for permits and help to get you all applicable financial solar incentives. Contact Free Hot Water Paul Burrowes Free Hot Water 2146 Bering Drive USA San Jose, CA 95131
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