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How Some Solar PV Companies Define Themselves in an Age of Solar Commoditization

By Tor Valenza, Contributor
November 6, 2009   |   12 Comments

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"Solar is about sustainability. It won't help you to bring in low price and low quality and low efficient panels, and after 10 years, [have to] throw them away."

-- Tanja Brinks, Marketing Director, Schuco
12 Reader Comments
Comment
1 of 12
November 9, 2009
Schüco may want to consider more employee training. I stopped by their booth looking for BIPV for a client in Greensboro. I took a photo and some grumpy guy yelled at me for taking the photo. Seems like if your products are on display at the show by definition they are in the public domain and open to the public. There were many people there with hand held video cameras taking videos so chill out Mr. Grumpy!
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Comment
2 of 12
Anonymous
November 10, 2009
While the employee should not have yelled at you for taking photos taking photos is generally not allowed at expos. I know InterSolar and Solar Power both have a no photo policy unless you are in the news industry and register yourself as such. Companies generally don't want people taking photos of the details of their new products. Some people ignore the policy and I have seen them caught by both the expo security staff and booth folks. Taking photos can get you shown the door.
Comment
3 of 12
November 11, 2009
Manufacturers / Distributors Do Not Read If Your Feelings Are Easily Hurt:

All of the "key differentiators" listed above are all BS. B to B sales is 80% about the relationships that you need to create with integrator customers and 20% about your product. Integrators buy your product because they like you and they like how they are treated. Also, customer satisfaction is BS. Fight for customer "loyalty".

How to fight for customer loyalty:
I am an integrator. My challenges are 1) finding new prospects with a tiny marketing budget, 2) winning opportunities (pricing), 3) maintaining enough profit margins to stay in business, 4) Not having to return to service bad equipment.

The four points above should be what is discussed in every Marketing, Sales, Production, and Service department meetings in great depth for 90% of the meeting. The other 10% you can spend high five-ing each other and talking about how great their hair has looked since 2005, and how big and great your company is, and that you can't believe that integrators are not buying your awesome technology that you keep telling them is the best.

Forget about your lame "blah blah technology" and your "we are so old and huge" attitude. Find a way to help my efforts and you have my loyalty and ongoing business. Big secret: I feel better about paying you a little more if you can accomplish this because I know that you can help me in areas that small integrators struggle to become big integrators.

If you can not, then you need to fire your marketing managers because your marketing sucks anyway. Along the way you can also drop the 2005-2008 attitude, which was still somewhat apparent at SPI 2009 (I know... crazy!). It may be time to clean house and bring in some relationship managers instead of widget movers.


Chris Bunas
President
Sunterra Solar Inc
www.sunterrapower.com
Comment
4 of 12
November 11, 2009
Manufacturers: Do Not Read If Your Feelings Are Easily Hurt:

All of the "key differentiators" listed above are all BS. B to B sales is 80% about the relationships that you need to create with integrator customers and 20% about your product. Integrators buy your product because they like you and they like how they are treated. Also, customer satisfaction is BS. Fight for customer "loyalty".

How to fight for customer loyalty:
I am an integrator. My challenges are 1) finding new prospects with a tiny marketing budget, 2) winning opportunities (pricing), 3) maintaining enough profit margins to stay in business, 4) Not having to return to service bad equipment.

The four points above should be what is discussed in every Marketing, Sales, Production, and Service department meetings in great depth for 90% of the meeting. The other 10% you can spend high five-ing each other and talking about how great their hair has looked since 2005, and how big and great your company is, and that you can't believe that integrators are not buying your awesome technology that you keep telling them is the best.

Forget about your lame "blah blah technology" and your "we are so old and huge" attitude. Find a way to help my efforts and you have my loyalty and ongoing business. Big secret: I feel better about paying you a little more if you can accomplish this because I know that you can help me in areas that small integrators struggle to become big integrators.

If you can not, then you need to fire your marketing managers because your marketing sucks anyway. Along the way you can also drop the 2005-2008 attitude, which was still somewhat apparent at SPI 2009 (I know... crazy!). It may be time to clean house and bring in some relationship managers instead of widget movers.


Chris Bunas
President
Sunterra Solar Inc
www.sunterrapower.com
Comment
5 of 12
November 11, 2009
I also think the photo policy is absurd ... 25,000 people at the Expo, and they don't want you to show pictures of what they're offering because it's "a secret"?!

Let me repeat: 25,000 people there. Sheesh. I think the photo policy is actually put into place by journalists who think their badge gives rights that should be inalienable for everyone. 25,000 people ... it's not a secret anymore.
Comment
6 of 12
November 11, 2009
Kudos to Chris Bunas too. I also thought it seemed this last show that the manufacturers on average seemed far more interested in telling why they were best rather than what they were going to do for integrators.
Comment
7 of 12
November 11, 2009
One Final Note:
There are at least 6-8 panel manufacturers that build proven quality panels regardless of what they say about each other or themselves. Even the high performance modules need to have similar cost/kwh over their specified lifetime. We are not talking about the hundreds of other unknown names, even if they have been popular in Europe and Asia for years. We are not even talking about the many, many panels that sell for $1.50 - $1.90 area. There are not any overly apparent reasons to use, or not use any particular brand within that 6-8, which is why we buy on relationships.

If you are going to stick to promoting your product instead of our ongoing relationship and what you can do for me, you risk giving us the message that we do not know what we are doing because we have been using your competitors product which is not a worthy product. That is occasionally the message that we integrators receive when discussing your product technology.

One reason to emphasize your product technology is if it will make more energy per watt installed over the lifetime, thus lowering the cost/kwh. This must be documented and available at the time of system design. This creates a differentiating value that matters ALL THE TIME. Sometimes power/sq ft matters, but only occasionally if at a premium cost/kwh.

Chris Bunas
President
Sunterra Solar Inc
www.sunterrasolar.com
Comment
8 of 12
November 11, 2009
Great Article Tor,

I appreciate your succinct analysis of module manufacturers' marketing strategies.

One more thing that affects my decision of who to buy solar panels from is where their manufacturing facilities are located.

I've been all about Evergreen for a long time because they are an American company that manufactures here in the USA. Now, I hear they are moving their manufacturing to China, and I'll be much more likely to buy from SolarWorld that manufactures right in my back yard here in Oregon, even though they are a German company.
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Comment
9 of 12
Anonymous
November 11, 2009
Some great dialogue and Chris Bunas from an insiders perspective I think you have read all of them very well. One thing many forget is that the economic equation around modules is their longevity and performance over multiple years. Side by side modules look great and no one can tell the difference. There are a number of companies that invest a lot of time and testing into ensuring that the modules will be around in 20 years time. Watch out for many modules in 4-5 years time that are not going to be performing or are having issues. Not all the companies out there can afford to do large scale recalls. I agree that some of the arrogance has not left the industry but I think that will shake itself out as we mature.
Comment
10 of 12
November 11, 2009
Sustainability is not just about the environment... It is about people having decent paying jobs with benefits; a sustainable society. I know of at least one manufacturer whose modules are union made in USA. They pay their employees a living wage with decent benefits. I wonder how many manufacturers can boast that?
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Comment
11 of 12
Anonymous
November 12, 2009
I agree with Chris Bunas that 80% of B to B is relationships. That's why installer training programs are so important to companies. You literally can build a relationship with your panel manufacturer if they've taught you something new or they've created an easier to install product. If it saves you time and money, you'll likely stay with that product unless a new manufacturer shows you with another class why they're even more cost effective. Hands on training is marketing--and premium service. If that's free training or costs very little, even better.
Comment
12 of 12
June 23, 2010
FYI: I secretly took photos of AstroPower and look where they are now....(hehe)
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