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November 6, 2009

How Some Solar PV Companies Define Themselves in an Age of Solar Commoditization

by Tor Valenza, Contributor
California, United States [RenewableEnergyWorld.com]

As the price of solar modules drops and new solar companies increase competition and inventory, solar PV seems destined to become a price-per-watt commodity. As these price pressures continue, how will solar PV companies define their brands beyond this commodity status?

"Solar is about sustainability. It won't help you to bring in low price and low quality and low efficient panels, and after 10 years, [have to] throw them away."

-- Tanja Brinks, Marketing Director, Schuco

That’s the question that was put to several solar module manufacturers during last week’s Solar Power International 2009 in Anaheim. Fittingly, there was no single answer, but all were well aware of the need to define themselves in the competitive marketplace.

SunPower: Brand Recognition and Raising the Bar for Efficiency.

SunPower is investing in consumer brand recognition with a number of advertising campaigns in California markets, in addition to continually investing in raising the bar in efficiency. During SPI 2009, the company announced that NREL had certified a new panel at 20.4% efficiency. In an on-camera interview, Julie Blunden, Vice President of Public Policy and Corporate Communications, underlined that strategy, saying, “When we offer a customer a panel, it is clearly the highest efficiency panel on the market, which means more power off your roof or more power per square acre.” She added that its black rooftop panels create aesthetic added value for residential customers and to the installers who offer them to their customers.

Beyond California, SunPower is also producing consumer targeted on-line videos for its installers.

Evergreen: Low Environmental Impact

In an interview on the SPI tradeshow floor, Evergreen Solar’s Director of Marketing and Communications, Chris Lawson, and Director of Marketing, Ian Gregory, explained that Evergreen is differentiating itself from other module manufacturers with its proprietary string ribbon solar panels. Lawson — and Evergreen’s website — described string ribbon’s benefits as more electricity with less impact on the environment.

“Our wafer technology gives our panel the best environmental credentials of any silicon panel ever, and it will always have that benefit,” said Lawson.

Gregory added that lower pricing is healthy for solar and that competition drives costs down for the consumer. He summed up Evergreen’s strategy this way: “The combination of a low cost technology that’s different than what everyone else has—combined with proven superior field performance—enables us to compete with larger competitors.”

Sharp Solar: Consumer Branding with a Long Track Record

For Sharp Solar, standing out in a crowd of solar companies is relatively easy thanks to its well-established consumer and solar industry awareness. Chris Loncto, Director of Public Relations for Sharp Electronics, said that the company’s consumer electronics reputation and long solar history gives customers confidence.

“Sharp has been in the business of solar for 50 years and has been a manufacturing company for over 100 years. So, we have a very strong base in the market. There are a lot of companies out there that are selling their panels with a 25-year warranty, and yet they’ve only been in business for a year and a half. We think that we have quite an advantage over those companies, in that our customers can be sure that we’ll be there to honor that warranty,” he said.

Loncto also mentioned the company’s national television campaign that highlighted not only its solar business history, but also its Big Brand customers. The message here seems to be that not only are we here to stay, but you can also trust us because of our well-known customers.

Solon: Solar for Long-term Customers

Though a new player in the U.S., Solon is well known in Germany and other parts of the world. Solon’s President and CEO, Olaf Koester, explained that he takes a long-term perspective about the growth of solar—and the Solon brand—in America.

“We certainly have to do more marketing than Sharp has to do or Mitsubishi,” said Koester. “Solon has good quality and is well known in Europe, but not so well known here in the United States.”

To prove the company’s long-term commitment to the U.S., Koester has moved his family to Tucson, where he is building a factory that should go on line in 2010.

In terms of defining Solon beyond being a commodity, Koester said he wasn’t concerned about solar bargain hunters. Although the company has relationships with large integrators, such as SunWize, he believes Solon’s quality, international certifications, and reputation outside of America will appeal to large utilities that do their homework.

“If you’re talking to long-term customers, they really want to look at the details,” he said mentioning Solon’s first large contract with PG&E as an example. “We are here and we are taking the business seriously and we have to let people know that we are ready here in the U.S.” 

One of the ways Solon announced its arrival at SPI 2009 was investing in a large, modern booth, complete with an open espresso bar, private offices and a lounge.  It also gave a huge party Monday night, which was co-sponsored by the City of Berlin.

Solon’s long-term strategy includes educational initiatives and working with integrator partners, as well as some media and advertising. In cased you missed it at the show or in Europe, check out its attention grabbing commercial on you-tube.

Schüco: Investing in a Sustainable Future While Building a U.S. Brand

Schüco is another German based company with a long track record outside the U.S. solar market. Schüco’s product offerings include PV, BIPV as well as solar thermal solutions and energy saving windows.

Attractive and unique products will certainly allow Schüco to charge a premium to the residential and commercial solar customers seeking aesthetics over price. In addition, Tanja Brinks, Marketing Director for Schüco, said that the company is seeking to define itself as a sustainability leader. This 5 minute corporate video is an example of that company message.

Brinks said, ”Solar is about sustainability. It won’t help you to bring in low price and low quality and low efficient panels, and after 10 years, [have to] throw them away. We think that we can convince people to invest in a sustainable future.”  She pointed to Schüco’s new thin-film amorphous silicon panels and large privately financed R&D center in Germany as an example of its “forward thinking” solar company.

Nevertheless, Brinks said it’s premature to have a large-scale marketing campaign. Currently, Schüco is building its installer network. After that, Brinks says that the company plans to invest substantially in U.S. brand awareness. “Why is Schüco so successful in Europe? Because it’s a brand, and now we want to build up this brand in the B to B community with our partners, and to bring it to their customers.”

As a result of this strategy, Schüco will eventually be looking for American brand ambassadors and spokespeople. It has already started this strategy on the PGA Golf tour. Choosing the right brand Ambassador to represent the company is important, said Brinks. “It should be people you’re interested in, believe in and that you trust.”

Of course these strategies are only broad outlines and will likely change, especially as this new solar PV market evolves in 2010 and beyond.

Tor Valenza aka “Solar Fred” is a solar marketing blogger on RenewableEnergyWorld.com and partner in solar referral service, SolarPowerRocks.com.

Image Gallery (2)
 
Reader Comments (11)
 
No image available
November 9, 2009
Schüco may want to consider more employee training. I stopped by their booth looking for BIPV for a client in Greensboro. I took a photo and some grumpy guy yelled at me for taking the photo. Seems like if your products are on display at the show by definition they are in the public domain and open to the public. There were many people there with hand held video cameras taking videos so chill out Mr. Grumpy!
Comment 1 of 11
No image available
Anonymous
November 10, 2009
While the employee should not have yelled at you for taking photos taking photos is generally not allowed at expos. I know InterSolar and Solar Power both have a no photo policy unless you are in the news industry and register yourself as such. Companies generally don't want people taking photos of the details of their new products. Some people ignore the policy and I have seen them caught by both the expo security staff and booth folks. Taking photos can get you shown the door.
Comment 2 of 11
No image available
November 11, 2009
Manufacturers / Distributors Do Not Read If Your Feelings Are Easily Hurt:

All of the "key differentiators" listed above are all BS. B to B sales is 80% about the relationships that you need to create with integrator customers and 20% about your product. Integrators buy your product because they like you and they like how they are treated. Also, customer satisfaction is BS. Fight for customer "loyalty".

How to fight for customer loyalty:
I am an integrator. My challenges are 1) finding new prospects with a tiny marketing budget, 2) winning opportunities (pricing), 3) maintaining enough profit margins to stay in business, 4) Not having to return to service bad equipment.

The four points above should be what is discussed in every Marketing, Sales, Production, and Service department meetings in great depth for 90% of the meeting. The other 10% you can spend high five-ing each other and talking about how great their hair has looked since 2005, and how big and great your company is, and that you can't believe that integrators are not buying your awesome technology that you keep telling them is the best.

Forget about your lame "blah blah technology" and your "we are so old and huge" attitude. Find a way to help my efforts and you have my loyalty and ongoing business. Big secret: I feel better about paying you a little more if you can accomplish this because I know that you can help me in areas that small integrators struggle to become big integrators.

If you can not, then you need to fire your marketing managers because your marketing sucks anyway. Along the way you can also drop the 2005-2008 attitude, which was still somewhat apparent at SPI 2009 (I know... crazy!). It may be time to clean house and bring in some relationship managers instead of widget movers.


Chris Bunas
President
Sunterra Solar Inc
www.sunterrapower.com
Comment 3 of 11
No image available
November 11, 2009
Manufacturers: Do Not Read If Your Feelings Are Easily Hurt:

All of the "key differentiators" listed above are all BS. B to B sales is 80% about the relationships that you need to create with integrator customers and 20% about your product. Integrators buy your product because they like you and they like how they are treated. Also, customer satisfaction is BS. Fight for customer "loyalty".

How to fight for customer loyalty:
I am an integrator. My challenges are 1) finding new prospects with a tiny marketing budget, 2) winning opportunities (pricing), 3) maintaining enough profit margins to stay in business, 4) Not having to return to service bad equipment.

The four points above should be what is discussed in every Marketing, Sales, Production, and Service department meetings in great depth for 90% of the meeting. The other 10% you can spend high five-ing each other and talking about how great their hair has looked since 2005, and how big and great your company is, and that you can't believe that integrators are not buying your awesome technology that you keep telling them is the best.

Forget about your lame "blah blah technology" and your "we are so old and huge" attitude. Find a way to help my efforts and you have my loyalty and ongoing business. Big secret: I feel better about paying you a little more if you can accomplish this because I know that you can help me in areas that small integrators struggle to become big integrators.

If you can not, then you need to fire your marketing managers because your marketing sucks anyway. Along the way you can also drop the 2005-2008 attitude, which was still somewhat apparent at SPI 2009 (I know... crazy!). It may be time to clean house and bring in some relationship managers instead of widget movers.


Chris Bunas
President
Sunterra Solar Inc
www.sunterrapower.com
Comment 4 of 11
November 11, 2009
I also think the photo policy is absurd ... 25,000 people at the Expo, and they don't want you to show pictures of what they're offering because it's "a secret"?!

Let me repeat: 25,000 people there. Sheesh. I think the photo policy is actually put into place by journalists who think their badge gives rights that should be inalienable for everyone. 25,000 people ... it's not a secret anymore.
Comment 5 of 11
November 11, 2009
Kudos to Chris Bunas too. I also thought it seemed this last show that the manufacturers on average seemed far more interested in telling why they were best rather than what they were going to do for integrators.
Comment 6 of 11
No image available
November 11, 2009
One Final Note:
There are at least 6-8 panel manufacturers that build proven quality panels regardless of what they say about each other or themselves. Even the high performance modules need to have similar cost/kwh over their specified lifetime. We are not talking about the hundreds of other unknown names, even if they have been popular in Europe and Asia for years. We are not even talking about the many, many panels that sell for $1.50 - $1.90 area. There are not any overly apparent reasons to use, or not use any particular brand within that 6-8, which is why we buy on relationships.

If you are going to stick to promoting your product instead of our ongoing relationship and what you can do for me, you risk giving us the message that we do not know what we are doing because we have been using your competitors product which is not a worthy product. That is occasionally the message that we integrators receive when discussing your product technology.

One reason to emphasize your product technology is if it will make more energy per watt installed over the lifetime, thus lowering the cost/kwh. This must be documented and available at the time of system design. This creates a differentiating value that matters ALL THE TIME. Sometimes power/sq ft matters, but only occasionally if at a premium cost/kwh.

Chris Bunas
President
Sunterra Solar Inc
www.sunterrasolar.com
Comment 7 of 11
November 11, 2009
Great Article Tor,

I appreciate your succinct analysis of module manufacturers' marketing strategies.

One more thing that affects my decision of who to buy solar panels from is where their manufacturing facilities are located.

I've been all about Evergreen for a long time because they are an American company that manufactures here in the USA. Now, I hear they are moving their manufacturing to China, and I'll be much more likely to buy from SolarWorld that manufactures right in my back yard here in Oregon, even though they are a German company.
Comment 8 of 11
No image available
Anonymous
November 11, 2009
Some great dialogue and Chris Bunas from an insiders perspective I think you have read all of them very well. One thing many forget is that the economic equation around modules is their longevity and performance over multiple years. Side by side modules look great and no one can tell the difference. There are a number of companies that invest a lot of time and testing into ensuring that the modules will be around in 20 years time. Watch out for many modules in 4-5 years time that are not going to be performing or are having issues. Not all the companies out there can afford to do large scale recalls. I agree that some of the arrogance has not left the industry but I think that will shake itself out as we mature.
Comment 9 of 11
November 11, 2009
Sustainability is not just about the environment... It is about people having decent paying jobs with benefits; a sustainable society. I know of at least one manufacturer whose modules are union made in USA. They pay their employees a living wage with decent benefits. I wonder how many manufacturers can boast that?
Comment 10 of 11
No image available
Anonymous
November 12, 2009
I agree with Chris Bunas that 80% of B to B is relationships. That's why installer training programs are so important to companies. You literally can build a relationship with your panel manufacturer if they've taught you something new or they've created an easier to install product. If it saves you time and money, you'll likely stay with that product unless a new manufacturer shows you with another class why they're even more cost effective. Hands on training is marketing--and premium service. If that's free training or costs very little, even better.
Comment 11 of 11
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